Social Media Personas: Are you too much?

When is your personality too much? Many companies and organizations have posted about what is and is not appropriate to publish as a representative of an organization when using social media.  There are statements that can be added to an employee’s profile if they indicate an affiliation with their employer or other terms that can be added if speaking from an organization’s standpoint.

Overall it seems like a good idea, particularly the setting of social media policies that clearly outline what is expected of their workers if they engage in social media on the company’s behalf. My question, however, is when does an organization lose its voice? Is it ok to show a little personality versus a business-like tone in some cases?

If your audience is likes to use slang terminology or pop culture references, mirroring your audience and the way they communicate could be a great way to connect.  It’s a fine line to balance depending on your company image/culture, but it is something that deserves thought.

If you want to be perceived as…

  1. Professional –  steer away from exclamation points, slang, politically charged topics, connect to other professional accounts
  2. Young – consider using current slang, exclamation points, emoticons, reposting similar users’ content, comment on popular culture in addition to topics relevant to your industry/area
  3. Innovative -discover new sites for your connections to visit, comment on cutting edge technologies in your area, provide advice to followers

The list goes on.  Any other suggestions or thoughts?

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